Minnesota Administrative Rules
Agency 144 - Health Department
Chapter 4664 - HOSPICE SERVICES
Part 4664.0050 - COMPLAINT PROCEDURE
Current through Register Vol. 49, No. 13, September 23, 2024
Subpart 1. Requirement.
A hospice provider must establish a system for receiving, investigating, and resolving complaints from its hospice patients.
Subp. 2. Designated person.
A hospice provider must designate a person or position that is responsible for complaint follow-up, complaint investigation, resolution, and documentation. The person or position shall maintain a log of complaints received for one year from the date of receipt.
Subp. 3. Interdisciplinary team.
The interdisciplinary team must review any patient, family, or caregiver complaints about care provided and must take remedial action as appropriate.
Subp. 4. Patient notice.
The system required by subpart 1 must provide written notice to each hospice patient that includes:
Subp. 5. Prohibition against retaliation.
A licensee must not take any action that negatively affects a hospice patient or hospice patient's family in retaliation for a complaint made by the hospice patient.
Subp. 6. Fines.
For each violation of the following subparts, the stated fines shall be assessed:
Statutory Authority: MS s 144A.752