Michigan Administrative Code
Department - Licensing and Regulatory Affairs
Public Service Commission
Preservation of Records of Electric, Gas, And Water Utilities
Part 2 - SCHEDULE OF RECORDS AND PERIODS OF RETENTION
Section R. 460.2570 - Customer service records; retention periods
Universal Citation: MI Admin Code R. 460.2570
Current through Vol. 24-04, March 15, 2024
Rule 70. The following customer service records shall be retained for the periods listed:
| (a) Reports of inspections of customer premises. | 2 years. |
| (b) Records and reports of customer service complaints. | 2 years. |
| (c) Surveys of customer premises to determine the type of service and equipment to be installed. | Destroy at option. |
| (d) Records of installed customer appliances. | Destroy at option. |
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