Michigan Administrative Code
Department - Licensing and Regulatory Affairs
Public Service Commission
Payphone Services
Section R. 484.157 - Duty to investigate and repair inoperative payphone
Current through Vol. 24-16, September 15, 2024
Rule 7. By the next working day after receiving a report that a payphone is inoperative, a provider or aggregator of payphone service shall determine the cause for inoperability and pursue 1 of the following courses of action to remedy the problem:
(a) If the cause of inoperability is a repairable defect in the payphone device itself, then the provider of payphone service shall complete the repair of the payphone device as soon as possible, but not more than 48 hours after receipt of a report of an inoperative payphone.
(b) If the cause of inoperability is vandalism, theft, or other problem requiring replacement of the payphone or other reconstruction at the payphone site, the provider of payphone service shall complete the repair within 30 days after receipt of the report of an inoperative payphone.
(c) If the cause of inoperability is determined not to be the payphone itself, but is caused by the service provided by the basic local exchange provider or other third party, then the provider of payphone service shall notify the responsible party immediately upon discovery.
