Michigan Administrative Code
Department - Licensing and Regulatory Affairs
Public Service Commission
Emergency 9-1-1 Service Standards of Training
Part 2 - TRAINING REQUIREMENTS
Section R. 484.804 - Training requirements

Universal Citation: MI Admin Code R. 484.804

Current through Vol. 24-16, September 15, 2024

Rule 4.

(1) A trainee telecommunicator who does not meet the training exemption in

R 484.803 shall comply with the training requirements in subrules (2) and (4) of this rule

(2) Within 18 months of the effective date of these rules, a trainee telecommunicator who is currently employed by a primary psap shall complete module 1 consisting of a 40-hour basic telecommunicator training course approved by the committee. Module 1 shall contain all of the following subjects:

(a) An overview of public safety police, fire, and emergency medical services.

(b) Telecommunicator roles and responsibilities.

(c) Legal aspects of dispatcher services.

(d) Interpersonal communications.

(e) Public safety technologies.

(f) Telephone techniques.

(g) Call classification.

(h) Radio communications.

(i) Stress management.

(3) A trainee telecommunicator who was hired after the effective date of these rules shall complete the training specified in subrule (2) of this rule within 18 months of the date of hire.

(4) Within 24 months of the date of hire, a trainee telecommunicator who was hired after the effective date of these rules shall complete module 2 consisting of a 40-hour basic telecommunicator training course approved by the committee. Module 2 shall contain 8 hours of training in each of the following subjects:

(a) Domestic violence.

(b) Suicide intervention.

(c) 9-1-1 liability.

(d) Stress management.

(e) Homeland security elective.

Disclaimer: These regulations may not be the most recent version. Michigan may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.