Michigan Administrative Code
Department - Licensing and Regulatory Affairs
Public Service Commission
Electric Distribution Service Standards
Part 2 - UNACCEPTABLE LEVELS OF PERFORMANCE
Section R. 460.724 - Unacceptable service quality levels of performance
Universal Citation: MI Admin Code R. 460.724
Current through Vol. 24-04, March 15, 2024
Rule 24. It is an unacceptable level of performance for an electric utility or cooperative to fail to meet either of the following service quality standards:
(a) An electric utility or cooperative shall have a meter reading factor of 95% or more within the approved period, including customer reads.
(b) An electric utility or cooperative shall complete 90% or more of its new service installations within 15 business days.
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