Michigan Administrative Code
Department - Licensing and Regulatory Affairs
Public Service Commission
Electric Distribution Service Standards
Part 2 - UNACCEPTABLE LEVELS OF PERFORMANCE
Section R. 460.723 - Wire down relief requests
Current through Vol. 24-04, March 15, 2024
Rule 23.
(1) It is an unacceptable level of performance for an electric utility or cooperative to fail to respond to a request for relief of a first responder guarded downed wire at a location in a metropolitan statistical area within 120 minutes after notification at least 90% of the time under all conditions.
(2) It is an unacceptable level of performance for an electric utility or cooperative to fail to respond to a request for relief of a first responder guarded downed wire at a location in a non-metropolitan statistical area within 180 minutes after notification at least 90% of the time under all conditions.
(3) It is an unacceptable level of performance for an electric utility or cooperative to fail to exercise due diligence and care to ensure that first responders are relieved from guarding downed wires in the quickest manner possible.
(4) It is an unacceptable level of performance for an electric utility or cooperative to fail to exercise due diligence and care to ensure downed wires are responded to and secured in the quickest manner possible.