Michigan Administrative Code
Department - Licensing and Regulatory Affairs
Public Service Commission
Consumer Standards And Billing Practices For Electric And Gas Residential Service
Part 9 - CUSTOMER RELATIONS AND UTILITY PROCEDURES
Section R. 460.153 - Customer access to consumption data and confidentiality
Current through Vol. 24-04, March 15, 2024
Rule 53.
(1) A utility shall provide to each customer, upon request, a clear and concise statement of the customer's actual energy usage, or weather adjusted consumption data for each billing period during the last 12 months, or both. A utility shall notify its customers at least once each year by whatever method is used to transmit the customers' bills, that a customer may request energy usage, or weather-adjusted consumption data, or both.
(2) Each electric and natural gas utility shall file with the commission, for the commissions approval, a customer data privacy tariff that contains a customer data privacy policy. The privacy policy shall do all of the following:
(3) The privacy policy shall be posted on the utility's website.