Michigan Administrative Code
Department - Licensing and Regulatory Affairs
Public Service Commission
Consumer Standards And Billing Practices For Electric And Gas Residential Service
Part 8 - PROCEDURES FOR SHUTOFF AND RESTORATION OF SERVICE
Section R. 460.144 - Restoration of service

(1) After a utility has shut off service, it shall restore service promptly upon the customer's request when the cause has been cured or credit arrangements satisfactory to the utility have been made.

(2) When a utility is required to restore service at the customer's meter manually, the utility shall make every effort to restore service on the day the customer requests restoration. Except for reasons beyond its control, including excavation or reconnection at a pole, the utility shall restore service not later than the first working day after the customer's request.

(3) For utilities using meter technology with remote shutoff and restoration capability, service shall be restored on the day the customer requests restoration, except in the case of documented equipment failure.

(4) The utility may assess the customer a charge, including reasonable costs, for restoring service and relocating the customer's meter as specified in the utility's approved schedule of rates and tariffs.

(5) In cases of unauthorized use, a utility may reestablish electric or natural gas service if the legal owner cannot provide documentation establishing the identity of the tenant responsible for the prior unauthorized use, proves that he or she is the legal owner of the property, and agrees to payment of the additional fees for reestablishing electric or natural gas service at the location as provided in section 9d(4) of 1939 PA 3, MCL 460.9d(4).

(6) Nothing in these rules shall prohibit the prosecution of an individual or customer for unauthorized use, sale, or transfer of service as permitted by law.