Michigan Administrative Code
Department - Licensing and Regulatory Affairs
Public Service Commission
Consumer Standards And Billing Practices For Electric And Gas Residential Service
Part 8 - PROCEDURES FOR SHUTOFF AND RESTORATION OF SERVICE
Section R. 460.143 - Manner of shut off for service provided with remote shut off and restoration capability

(1) For an involuntary shut off of service using meters with remote shut off and restoration capability, at least 1 day before shut off of service, the utility shall make at least 2 attempts to contact the customer by 1 of the methods listed in R 460.139(6). The notice must conspicuously state that the disconnection of service will be done remotely and that a utility representative will not return to the premises before disconnection.

(2) The utility shall document all attempts to contact the customer.

(3) If the utility contacts the customer or other responsible adult in the customer's household or premises by telephone on the day service is to be shut off, the utility shall inform the customer or other responsible adult that shutoff of service is imminent and the steps necessary to avoid shut off. Unless the customer presents evidence that reasonably demonstrates that the claim is satisfied or is in dispute, or the customer makes payment, the utility may shut off service.

(4) If the utility complies with the notice requirements of this rule, no further customer contact regarding the shut off is required on the day service is to be shut off and the utility may shut off service.

(5) After the utility shuts off service, no later than the fifth business day after service was disconnected, the utility shall send notice to the customers that remain shut off. The utility shall notify the customer via automated or manual telephone call, electronic mail, text message, or United States Postal Service. The notice must state that service has been shut off, the utility's address and phone number where the customer may arrange to have service restored, and that any efforts by the customer to restore his or her own service are unlawful and dangerous.