Michigan Administrative Code
Department - Licensing and Regulatory Affairs
Public Service Commission
Consumer Standards And Billing Practices For Electric And Gas Residential Service
Part 8 - PROCEDURES FOR SHUTOFF AND RESTORATION OF SERVICE
Section R. 460.138 - Shut off prohibited
Universal Citation: MI Admin Code R. 460.138
Current through Vol. 24-16, September 15, 2024
Rule 38.
(1) A utility shall not shut off service for any of the following reasons:
(a) The customer has not paid for items, such
as merchandise, appliances, or services that are not approved by the commission
as an integral part of the utility service that is provided by the
utility.
(b) During the heating
season, the customer is an eligible senior citizen.
(c) The customer has not paid for concurrent
service received at a separate metering point, residence, or
location.
(d) The customer has not
paid for a different type or class of service received at the same or a
different location. The placing of more than 1 meter at the same location for
the purpose of billing the usage of specific residential energy-using devices
under optional rate schedules or provisions is not a different type or class of
service for the purposes of this rule.
(e) The customer has not paid for service
used by another person, such as a tenant. A utility may shutoff service in any
of the following circumstances where proper notice has been given:
(i) If the customer supplies a written,
notarized statement that the premises are unoccupied.
(ii) If the premises are occupied and the
occupant agrees, in writing, to the shut off of service.
(iii) If it is not feasible to provide
service to the occupant as a customer without a major revision of existing
distribution facilities. Where it is feasible to provide service, the utility
shall offer the occupant the opportunity to subscribe for service in his or her
own name. If the occupant refuses, the utility may shut off service pursuant to
these rules.
(f) A
person qualifies as an eligible military customer.
(g) For nonresidential customers, failure to
pay the bill of another customer as guarantor.
(h) The customer has an informal complaint,
customer hearing, or formal hearing pending with the utility or the commission,
except pursuant to the terms of an interim determination, pursuant to
R 460.155,
R
460.163, and
R
460.168.
Disclaimer: These regulations may not be the most recent version. Michigan may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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