Michigan Administrative Code
Department - Licensing and Regulatory Affairs
Public Service Commission
Consumer Standards And Billing Practices For Electric And Gas Residential Service
Part 7 - ENERGY ASSISTANCE AND SHUTOFF PROTECTION PROGRAMS FOR RESIDENTIAL CUSTOMERS
Section R. 460.130 - Medical emergency
Current through Vol. 24-16, September 15, 2024
Rule 30.
(1) A utility shall restore service or postpone shut off of service for not more than 21 days if the customer or a member of the customer's household has a medical emergency. The customer shall provide the utility with a commission-approved medical certification form that identifies all of the following:
(2) A utility shall not require payment of an after-hours reconnect fee or a deposit as a condition of restoring service for a 21-day medical emergency hold under this rule.
(3) Upon request, a utility shall provide and make available on its website a commission-approved medical certification form for use in obtaining a medical emergency hold under this rule.
(4) The utility shall provide the customer with a grace period of 3 business days during which the utility shall postpone the shutoff of utility service to allow the customer time to obtain a completed commission-approved medical certification form.
(5) The utility shall extend the restoration or postponement for additional periods of not more than 21 days, not to exceed a total postponement of shut off of service of 63 days in any 12-month period per household member, only if the customer provides additional certification that the customer or a member of the customer's household has a medical emergency.
(6) A utility shall not be required to grant shutoff extensions totaling more than 126 days per household in any 12-month period.
(7) Nothing in this rule relieves the customer of his or her obligation to pay for utility service.
(8) Nothing in this rule shall prohibit a utility that observes an unsafe connection at a customer's location caused by unauthorized use of electric or natural gas service, from implementing measures to cure or address the unsafe connection pursuant to section 9d(1) of 1939 PA 3, MCL 460.9d(1).
