Michigan Administrative Code
Department - Licensing and Regulatory Affairs
Public Service Commission
Consumer Standards And Billing Practices For Electric And Gas Residential Service
Part 6 - VOLUNTARY TERMINATION OF SERVICE
Section R. 460.127 - Voluntary termination

(a) Notify the utility in person, or by telephone, in writing, by fax or on the internet at least 10 business days prior to requested service termination.

(b) Allow safe access to the utility, if necessary, to perform a final meter read.

(c) Provide an address for final billing at the time of request for a final read.

(d) Notify the utility if an existing occupant continues to occupy the premises.

(a) Provide a final actual meter reading within 10 business days of the request for termination or estimate the final reading and offer the customer the option to provide an actual meter reading. If the meter is not read within the 10-day time frame the utility shall document the reason for no actual meter reading. An actual meter reading shall be obtained by the next normal actual meter reading cycle.

(b) Schedule the customer's final reading within a 4-hour time frame if the utility cannot access the meter.