Michigan Administrative Code
Department - Licensing and Regulatory Affairs
Public Service Commission
Consumer Standards And Billing Practices For Electric And Gas Residential Service
Part 5 - BILLING AND PAYMENT STANDARDS
Section R. 460.117 - Bill information
Universal Citation: MI Admin Code R. 460.117
Current through Vol. 24-04, March 15, 2024
Rule 17.
(1) Except for prepaid service, the utility shall bill each customer promptly after reading the meter. The bill shall state clearly all of the following information:
(a) The beginning and ending
actual meter readings and dates for the billing period.
(b) The units of energy consumed during the
billing period and the units of energy consumed during the comparable period
the prior year. Upon customer request, the utility shall provide
weather-adjusted consumption data to the customer or to a third party
designated by the customer.
(c) A
designation of the rate.
(d) The
due date.
(e) Any previous
balance.
(f) The amount due for
energy usage.
(g) The amount due
for other authorized charges.
(h)
The amount of tax.
(i) The total
amount due.
(j) The applicable rate
schedules, the explanation of rate schedules, and the explanation of how to
verify the accuracy of the bill will be provided by the company upon
request.
(k) That the customer
should contact the company regarding an inquiry or complaint about the bill
before the due date.
(l) The
address and telephone number of the utility at which the customer may initiate
any inquiry or complaint regarding the bill or the service provided by the
utility.
(m) That the utility is
regulated by the commission.
(n)
For nonresidential customers, the bills shall contain all of the following:
(i) The date by which the customer must pay
the bill to benefit from any discount or to avoid any penalty.
(ii) Any conversions from meter reading units
to billing units, any calculations to determine billing units from recording or
other devices, or any other factors, such as power supply cost recovery
adjustments, used in determining the bill. A statement may appear on the bill
advising the customer that the information can be obtained by contacting the
utility. Any multiplier used to determine billing units shall be shown when
used.
(iii) If the billing period
differs from the meter reading cycle and the reading data is calculated from
actual metered data, then the actual meter reading shall be shown on the
bill.
(2) A commission-regulated utility proposing a new bill format shall submit its proposed bill format to the commission staff prior to introduction to its customers.
Disclaimer: These regulations may not be the most recent version. Michigan may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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