Michigan Administrative Code
Department - Licensing and Regulatory Affairs
Public Service Commission
Consumer Standards And Billing Practices For Electric And Gas Residential Service
Part 4 - METER READING PROCEDURES, METER ACCURACY, METER ERRORS AND METER RELOCATION
Section R. 460.115 - Meter accuracy and errors for electric and gas customers
Current through Vol. 24-04, March 15, 2024
Rule 15.
(1) Meters with actual meter readings that are rejected by the utility billing system for 2 consecutive months because they are outside the expected range of the customer's usage for the premises shall be reviewed by a billing specialist, investigated, and, if necessary, the utility shall repair or replace the meter.
(2) A utility shall calculate the period and amount of inaccuracy of electric meters pursuant to R 460.3101 to R 460.3804. A utility shall calculate the period and amount of inaccuracy of gas meters pursuant to R 460.2302 to R 460.2384.
(3) If a utility finds that an electric or gas meter has an average meter accuracy less than 98% or more than 102%, an adjustment for bills for the inaccuracy may be made in the case of under registration and must be made in the case of over registration.
(4) Notwithstanding the provisions of any other rule, except in the case of unauthorized use of utility service, back billing of customers or refunds to customers for meter errors is limited to the 12-month period immediately preceding discovery of the error. The customer shall be given a reasonable time in which to pay the amount of the back billing, after consideration of the amount of the back bill and the duration of the inaccuracy, and service shall not be shut off during this time for nonpayment of the amount of the back billing if the customer is complying with the repayment agreement.
(5) If the amount due the utility is more than $5.00, the utility may bill the customer for the amount due. The utility shall offer the customer reasonable payment arrangements for the amount due. The bill for the undercharge may not include interest.
(6) If the amount of the refund due an existing or previous customer as the result of meter over registration is less than $5.00, a refund is not required to be made. Paid overcharges must be credited to the existing customer or paid to a previous customer with 5% interest, commencing on the sixtieth day following payment.
