Michigan Administrative Code
Department - Licensing and Regulatory Affairs
Public Service Commission
Consumer Standards And Billing Practices For Electric And Gas Residential Service
Part 11 - APPEAL PROCEDURES
Section R. 460.164 - Appeal review
Current through Vol. 24-16, September 15, 2024
Rule 64. The regulation officer shall thoroughly review the customer hearing appeal and, when necessary, conduct further investigation. A party may offer new evidence if the regulation officer determines that it is relevant. When further investigation is necessary, the regulation officer may request additional evidence or, at his or her own initiative, may hold a customer hearing appeal conference with the parties or their representatives at a time and place designated by the officer. If either party fails to appear at the conference without a good reason or without having requested an adjournment, the right of the absent party to appear at the conference shall be waived. At the customer hearing appeal conference, the parties may do any of the following:
(a) Represent themselves, be represented by counsel, or be assisted by other persons of their choice.
(b) Offer oral and documentary evidence, which may be considered at the discretion of the regulation officer.
(c) Refute, in a reasonable manner, the evidence of the other party.
(d) Submit an oral or written statement of position.
