Michigan Administrative Code
Department - Licensing and Regulatory Affairs
Public Service Commission
Consumer Standards And Billing Practices For Electric And Gas Residential Service
Part 11 - APPEAL PROCEDURES
Section R. 460.162 - Customer hearing appeal procedures

Universal Citation: MI Admin Code R. 460.162

Current through Vol. 24-04, March 15, 2024

Rule 62.

(1) The commission staff shall assign the customer hearing appeal to a regulation officer who shall do all of the following:

(a) Advise the appealing party by telephone or in writing of the procedures of the commission.

(b) Advise the other party that a customer hearing appeal has been filed.

(c) Issue interim determinations as necessary and as provided in R 460.163.

(d) Review or investigate the appeal.

(e) Issue a customer hearing appeal decision.

(2) Upon notification by the commission staff that a customer hearing appeal has been made, the utility shall promptly file with the commission staff, the certified hearing record. The parties shall be bound by the evidence presented at the hearing and contained in the hearing record. In arriving at the customer hearing appeal decision, the regulation officer shall not be required to receive or consider any additional evidence or information.

(3) In all customer hearing appeals, the utility has the burden of proof by a preponderance of the evidence.

Disclaimer: These regulations may not be the most recent version. Michigan may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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