Code of Massachusetts Regulations
940 CMR - OFFICE OF THE ATTORNEY GENERAL
Title 940 CMR 15.00 - The Sale Of Travel Services
Section 15.07 - Seller of Travel Services Acting as Travel Agent
Current through Register 1531, September 27, 2024
Whenever for the purpose of a particular transaction a seller of travel services is acting as a travel agent, the seller must:
(1) disclose to the consumer, at the time the consumer makes an initial payment for travel services, the manner in which the seller will forward to the provider(s) of the services purchased the consumer's payment, and the date by which the seller anticipates forwarding each such payment; and
(2) forward all consumer payments received in the manner and by the date(s) represented to the consumer; and
(3) provide the consumer with written verification that the seller has forwarded each consumer payment received to the appropriate provider(s) of the travel services purchased, within five days of forwarding any such payment; and
(4) provide the consumer with written confirmation of any reservation made by the seller on the consumer's behalf within two days of making any such reservation, regardless of whether any prior payment for such reservation has been made.
