Code of Massachusetts Regulations
940 CMR - OFFICE OF THE ATTORNEY GENERAL
Title 940 CMR 15.00 - The Sale Of Travel Services
Section 15.05 - Delivery of Tickets, Vouchers, Itineraries

(1) A seller of travel services must deliver to a consumer all tickets, vouchers, and itineraries related to the consumer's purchase of travel services, or contracts or other proofs of purchase replacing such tickets or vouchers, no later than seven days prior to the consumer's scheduled departure date, where the consumer has made full payment of the agreed upon price for the travel services at least 14 days prior to the departure date. Such delivery must be made no later than three days prior to departure where payment is made at least ten days prior to departure. Such delivery must be made prior to departure where payment is made less than three days prior to departure. For the purpose of 940 CMR 15.05(1), the date of delivery of payment by a consumer is the date on which the seller receives the payment or the consumer authorizes the seller to arrange to receive payment. For the purpose of 940 CMR 15.05(1) the date of delivery of a ticket or voucher or itinerary by a seller of travel services is the date on which the consumer receives it.

(2) Whenever for the purpose of a particular transaction the seller dealing directly with the consumer is a travel agent, and the travel agent has not received a particular ticket, voucher, or itinerary or other proof of purchase in time to comply with the requirements of 940 CMR 15.05(1), the travel agent must contact the consumer immediately to report this fact and must make a diligent effort to obtain the undelivered document(s) as quickly as possible.