Code of Massachusetts Regulations
940 CMR - OFFICE OF THE ATTORNEY GENERAL
Title 940 CMR 15.00 - The Sale Of Travel Services
Section 15.03 - Misrepresentations Prohibited

(1) No seller of travel services may represent in any manner, either directly to the public, or through any type of marketing, or through another seller of travel services, that it can sell, provide, contract for, or arrange any particular travel service to consumers, where the seller knows or has reason to know that:

(2) No seller of travel services may make any representation, either directly to the public, or through any type of marketing, or through any other seller of travel services, about any travel service it offers to sell, provide, contract for, or arrange, either directly or by implication, that has the capacity or tendency to deceive or mislead a consumer, or that has the effect of deceiving or misleading a consumer, in any material respect, including but not limited to the total price of any travel services; the scheduled date, time or location of any departure or arrival; the planned mode(s) of transportation; the planned provider(s) of transportation; the name, location, or amenities of any lodging; the terms of any substitution policy of any seller of travel services that may apply to a consumer's purchase of travel services; the terms of any insurance policy offered by or through the seller of travel services; the terms of any cancellation or refund policy of any seller of travel services that may apply to a consumer's purchase of travel services; or the billing practices of any seller of travel services that may apply to a consumer's purchase of travel services.