Code of Massachusetts Regulations
940 CMR - OFFICE OF THE ATTORNEY GENERAL
Title 940 CMR 15.00 - The Sale Of Travel Services
Section 15.02 - Definitions

As used in 940 CMR 15.00, the following words shall have the following meanings:

Seller of Travel Services: a person, business entity, or other legal entity that sells, provides, contracts for, or arranges travel services, or that represents that it sells, provides, contracts for, or arranges travel services, including but not limited to travel agents, tour operators, ocean cruise companies, charter companies, providers of travel certificates, and operators of vacation clubs. However, the definition of seller of travel services does not include any person, business entity or other legal entity whose business is limited to providing railway service, taxi cab service, non-charter bus service, non-charter water ferry service, commuter transportation, or local sightseeing service; nor does it include any person or entity whose business is limited to renting, leasing or selling transportation vehicles; nor does it include any governmental entity.

Ticket or Voucher: a writing or combination of writings sufficient to obtain the travel services for which a consumer has contracted or paid.

Tour Operator: a seller of travel services that creates and sells travel packages, either directly to the public or indirectly to the public through any other seller of travel services.

Travel Agent: a seller of travel services selling directly to the public, acting with or without any prior agreement as a formal or informal agent, booking agent, broker, sales representative, marketer or retailer of a travel package assembled by any other seller of travel services, or acting as a retailer of individual travel services.

Travel Certificate: any writing or computerized document the terms of which entitle the holder to obtain travel services.

Travel Package: any combination of travel services offered for sale as a unit, including ocean cruise services.

Travel Services: the provision of transportation by air, sea, or land, or the provision of other goods or services related to recreational, cultural or educational travel, including but not limited to lodging, food, guided tours, or instruction. For the purpose of 940 CMR 15.00 the definition of travel services does not include services provided to a business traveler on a business trip.

Vacation Club: any membership organization the primary purpose of which is to sell, arrange, or otherwise provide travel services to its members.