Code of Massachusetts Regulations
815 CMR - COMPTROLLER'S DIVISION
Title 815 CMR 9.00 - Debt Collection And Intercept
Section 9.08 - Settlement and Write-off

(1) Settlement with Partial Discharge and Write-off. State Department Billing Entities are responsible for diligent efforts to collect the full amount of a Debt, and must certify that any Settlement and partial discharge which will result in a partial Write-off is in the best interests of the State when submitting a Write-off request to the Office of the Comptroller. State Department Billing Entities may not submit a Debt for partial Write-Off to the Office of the Comptroller until the Debt has been submitted to both Intercept and to a Statewide Debt Collection Agency, unless there is supporting documentation that the Debt is uncollectible, the Debtor is deceased and the Debt can not be pursued, or it is recommended for Write-off by a Statewide Debt Collection Agency. Non-State Department Billing Entities shall follow their own internal requirements for allowing Settlements with partial discharge of a Debt.

(2) Write-off. State Department Billing Entities are responsible for diligent efforts to collect the full amount of a Debt, and must certify that any Write-off is in the best interests of the State when submitting a Write-off request to the Office of the Comptroller. State Department Billing Entities may not submit an Uncollectible Debt for Write-off to the Office of the Comptroller until the Debt has been submitted to both Intercept and to a Statewide Debt Collection Agency, unless there is supporting documentation that the Debt is Uncollectible, the Debtor is deceased and the Debt can not be pursued, or it is recommended for Write-off by a Statewide Debt Collection Agency. Non-State Department Billing Entities shall follow their own internal requirements for allowing Write-off and full discharge of a Debt. The Office of the Comptroller may delegate Write-off authority to State Department Billing Entities which have demonstrated sound business practice in their management of receivables, Debt Collection, and requests for Write-offs as measured by adherence to Office of the Comptroller policy and procedures. This authority may not be delegated to a Statewide Debt Collection Agency.