Code of Massachusetts Regulations
740 CMR - MASSACHUSETTS PORT AUTHORITY
Title 740 CMR 26.00 - Logan Airport - Minimum Standards For Aviation Services
SERVICE STANDARDS FOR REGULATED SERVICES
Section 26.25 - Baggage Handling

Universal Citation: 740 CMR 26.00 MA Code of Regs 26.25

Current through Register 1531, September 27, 2024

(1) Definition. Baggage handling shall mean the safe and secure handling of passengers' baggage from the ticket counter through the loading of the baggage on the aircraft and the transportation of interline baggage between aircraft at Logan, including the following:

(a) Baggage sorting by flight number and destination;

(b) Conducting operations in a baggage make-up room;

(c) Baggage inspection for security purposes;

(d) The loading and unloading of baggage from an aircraft;

(e) The delivery of baggage to a baggage claim area from an aircraft;

(f) The secure delivery of international arriving baggage to the customs facility;

(g) Compliance with all U.S. Customs Regulations regarding the handling and delivery of international baggage;

(h) The posting of the procedures available for compensation in the event of lost or damaged baggage; and

(i) The delivery of interline baggage or baggage from a cancelled flight to any aircraft at Logan for any passenger.

(2) Equipment. An operator performing baggage handling shall maintain equipment in sufficient quantities and of sufficient type to service all aircraft handled by the operator and which shall include at a minimum the following:

(a) All equipment listed in 740 CMR 26.23(2) and 740 CMR 26.24(2); and

(b) Six baggage carts.

(3) Facilities. An operator performing baggage handling for air carriers shall have access to an Authority approved baggage make-up and claim area, including a service area for lost and damaged baggage.

(4) Training. Employees engaged in baggage handling shall be trained in proper loading and handling techniques to minimize lost and damaged baggage, and identification techniques to maintain security.

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