Code of Massachusetts Regulations
610 CMR - BOARD OF HIGHER EDUCATION
Title 610 CMR 2.00 - Degree-granting Regulations For Independent Institutions Of Higher Education
Section 2.11 - Consumer Protection

Universal Citation: 610 MA Code of Regs 610.2

Current through Register 1531, September 27, 2024

When an individual or a group of individuals bring a consumer complaint to the Board about an independent institution of higher education within the Commonwealth, the Board will proceed in the following manner:

(1) When the consumer complaint concerns an institution which is under the purview of the Board, Board staff will refer the complaint to the institution for clarification and response within a specified period of time. If the forthcoming clarification and response do not satisfy the Board, the matter shall be referred to the Consumer Protection Division and/or the Public Charities Division of the Attorney General's Office.

(2) When the consumer complaint concerns an institution which does not come under the purview of the Board, the Board will refer the complaint directly to the Consumer Protection Division and/or the Public Charities Division of the Attorney General's Office.

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