Code of Massachusetts Regulations
560 CMR - STATE 911 DEPARTMENT
Title 560 CMR 5.00 - Establishing Certification Requirements For Enhanced 911 Telecommunicators, Governing Emergency Medical Dispatch, And Establishing 911 Call Handling Procedures
Section 5.11 - Recordkeeping
Current through Register 1531, September 27, 2024
Each primary PSAP, regional PSAP, regional secondary PSAP (except a regional secondary PSAP operated by a private safety department), secondary PSAP (except a secondary PSAP operated by a private safety department), RECC, and wireless state police PSAP shall require that each enhanced 911 telecommunicator be certified by the Department in accordance with 560 CMR 5.04. Each primary PSAP, regional PSAP, regional secondary PSAP, secondary PSAP (except a secondary PSAP operated by a private safety department), RECC, and wireless state police PSAP shall annually submit to the Department documentation in a form satisfactory to the Department that each enhanced 911 telecommunicator meets the certification requirements of 560 CMR 5.00.
Each primary PSAP, regional PSAP, and RECC shall annually certify to the Department, on a form specified by the Department or in such other manner specified by the Department, that it meets the requirements of 560 CMR 5.05 and 5.06. Such annual certification shall state whether the PSAP or RECC either:
(a) provides EMD through certified emergency medical dispatchers, and if so, documentation that each person that acts as an emergency medical dispatcher meets the certification requirements of 560 CMR 5.07; or
(b) arranges for EMD to be provided through a certified EMD resource, and if so, the name of the certified EMD resource. Such annual certification shall also state that the PSAP or RECC has notified the local emergency medical services provider of the EMDPRS that is used for the PSAP and that the local emergency medical services provider has acknowledged receipt of such notification.
Each certified EMD resource shall annually certify to the Department, on a form specified by the Department or in such other manner specified by the Department, that it meets the requirements of 560 CMR 5.00. Such annual certification shall provide documentation that each person that acts as an emergency medical dispatcher has maintained certification in EMD through an EMD certification organization approved by the Department.
Each PSAP and each certified EMD resource shall provide to the Department such additional information as may be reasonably requested by the Department. The Department may inspect any PSAP to determine if it meets the requirements of 560 CMR 5.00. Each PSAP shall maintain, and shall make available to the Department for inspection, its books and records in a manner that will permit the department to determine whether the PSAP has complied with or is complying with the provisions of 560 CMR 5.00.
