Code of Massachusetts Regulations
560 CMR - STATE 911 DEPARTMENT
Title 560 CMR 5.00 - Establishing Certification Requirements For Enhanced 911 Telecommunicators, Governing Emergency Medical Dispatch, And Establishing 911 Call Handling Procedures
Section 5.06 - Quality Assurance of Emergency Medical Dispatch Services
Current through Register 1531, September 27, 2024
By July 1, 2012, and thereafter, each primary PSAP, regional PSAP, RECC, and wireless state police PSAP that provides EMD through certified emergency medical dispatchers and each certified EMD resource shall establish a continuous quality assurance, improvement, and management program that shall include, at a minimum, the following:
(a) documentation of the quality assurance case review process utilized to identify EMD compliance with the EMDPRS;
(b) written approval of the EMD medical director;
(c) ongoing random case review in accordance with the guidelines of the EMDPRS; and
(d) regular feedback of performance results to emergency medical dispatchers.
