Code of Massachusetts Regulations
265 CMR - BOARD OF REGISTRATION OF HEARING INSTRUMENT SPECIALISTS
Title 265 CMR 7.00 - Professional Competence and Conduct
Section 7.03 - Ethical Standards and Professional Conduct
Universal Citation: 265 MA Code of Regs 265.7
Current through Register 1531, September 27, 2024
(1) Requirement to Respond to Board.
(a) A registrant shall
respond to a written communication from the Board or its designee and shall
make available to the Board any relevant and authorized records with respect to
an inquiry or complaint about the registrant's professional conduct.
(b) A registrant shall cooperate with any
reasonable request from a Division agent or employee acting on behalf of the
Board while investigating a complaint or allegation regarding the registrant's
professional conduct as a hearing instrument specialist.
(2) Welfare of Persons Served.
(a) Registrants shall not
provide any services beyond the scope of their practice or for which they are
not appropriately licensed.
(b)
Registrants shall not misrepresent qualifications, affiliations, educational
background or experience in the profession to the public, colleagues or other
individuals or institutions.
(c)
Registrants shall fully inform persons served of the nature, possible effects,
and limitations of services rendered or to be rendered.
(d) Registrants' fees must be commensurate
with services rendered. Under no circumstances shall a registrant charge for
services not rendered.
(e)
Registrants shall provide clients with reasonable access to their records at
the request of the client. Unless required by law, the registrant shall not
reveal to any unauthorized person any confidential information obtained from
the individual that the registrant serves professionally without the client's
permission.
(f) Registrants shall
take all reasonable precautions to avoid injuring persons in the delivery of
professional services.
(g) Services
rendered should be evaluated to determine effectiveness. If not effective, and
benefit cannot reasonably be expected to accrue, professional services should
not be initiated or continued.
(h)
Registrants shall establish professional relationships with clients and
colleagues and follow acceptable patterns of professional conduct with such
persons regardless of race, religion, gender or age.
(i) Activities engaged in for experimental
teaching purposes should be explained in full to the person being served.
Consent must be obtained for such activities.
(j) Registrants shall not guarantee the
result of any service rendered or hearing instrument provided or state that a
hearing instrument can fully restore hearing.
(3) Professional Objectivity/Conflict of Interest.
(a) Registrants shall maintain objectivity in
all matters concerning the welfare of persons served professionally.
(b) Hearing instrument products are to be
dispensed to persons served as part of a program of comprehensive
habilitative/rehabilitative care. Fees established for professional services
must be determined independent of whether a product is dispensed. No
professional shall require, directly or indirectly, that any person served
should or should not obtain a service or product from a particular source. Upon
request, at time of sale, price information about professional services
rendered and products dispensed must be disclosed by providing to clients a
complete schedule of fees and services including what services and replacement
parts are included in the price and the length of time that such services and
replacement parts will be available for the price paid. Products dispensed
shall be evaluated to determine effectiveness.
(c) Registrants must guard against conflicts
of professional interest. They shall not engage in commercial activities that
conflict with responsibility to clients or to colleagues. Registrants shall not
accept fees, gifts, or other forms of gratuities for recommending a particular
product or use of a particular referral source.
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