Code of Massachusetts Regulations
220 CMR - DEPARTMENT OF PUBLIC UTILITIES
Title 220 CMR 29.00 - Billing Procedures For Residential Rental Property Owners Cited For Violation Of The State Sanitary Code 105 Cmr 410.354 Or 105 Cmr 410.254
Section 29.10 - Tenant Customer Refund
Current through Register 1531, September 27, 2024
(1) The utility company must refund to the tenant customer that amount which was incorrectly billed and paid by or on behalf of the tenant customer as determined pursuant to 220 CMR 29.07(2). Such refund may first be credited to any outstanding balance on the tenant customer's account with the utility company for electric or gas service and any remaining refund amount shall be distributed to the tenant customer.
(2) Third party payments made by social service agencies or other charitable organizations on behalf of the tenant customer which form part of the refund amount may first be credited to any outstanding balance on the tenant customer's account with the utility company for electric or gas service and any remaining refund amount shall be distributed to the tenant customer.
(3) The utility company shall render a refund to the tenant customer no later than 30 days after the expiration of any applicable time period set forth in 220 CMR 29.00.
(4) When a written decision of the Consumer Division is appealed to the Commission of the Department, no monies shall be refunded until a final adjudicatory decision has been rendered.
(5) In no event shall an electric or gas company withhold the tenant customer's refund until the debt is collected from the property owner.
