Code of Massachusetts Regulations
220 CMR - DEPARTMENT OF PUBLIC UTILITIES
Title 220 CMR 29.00 - Billing Procedures For Residential Rental Property Owners Cited For Violation Of The State Sanitary Code 105 Cmr 410.354 Or 105 Cmr 410.254
Section 29.09 - Dispute and Hearing Procedure

(1) The property owner or tenant customer may dispute the utility company's classification of a Code citation as a minimal use violation, or may dispute the time period and/or the dollar amount for which the property owner is responsible for electric or gas service provided to the tenant customer by contacting the Consumer Division of the Department, pursuant to 220 CMR 25.02(4)(b), 220 CMR 29.06(2)(d), 220 CMR 29.06(3)(g), and/or 220 CMR 29.08(2) within 60 days of the date of the written notice from the utility company pursuant to 220 CMR 29.06(2) and 220 C MR 29.06(3). The Consumer Division shall investigate the dispute and make findings.

(2) After the Consumer Division has informed the property owner, tenant customer and utility company of its findings, either the property owner, tenant customer or utility company may request an informal hearing before the Consumer Division. The request for an informal hearing must be filed in writing with the Consumer Division within 14 days of the date of notification of the findings of the Consumer Division's investigation.

(3) When an informal hearing is conducted , the Consumer Division shall issue a written decision. The property owner, tenant customer or utility company may, within 14, appeal the written decision to the Commission of the Department pursuant to 220 CMR 25.02(4)(c).