Code of Massachusetts Regulations
220 CMR - DEPARTMENT OF PUBLIC UTILITIES
Title 220 CMR 274.00 - Transportation Network Companies
Section 274.11 - Record Maintenance and Retention

Universal Citation: 220 MA Code of Regs 220.274

Current through Register 1531, September 27, 2024

(1) A TNC shall maintain true and correct records. A TNC, or third party on behalf of a TNC, may maintain records in electronic format, provided that copies can be reproduced in their original format.

(2) A TNC shall maintain the following records, at a minimum, during a Driver's period of providing Service and for one year thereafter:

(a) A Driver's application submitted to the TNC; and

(b) The disclosures provided to the Driver within the TNC's terms of service, including the Driver's acknowledgement of said terms.

(3) A TNC shall maintain the following records, at a minimum, for a period of not less than three years:

(a) The following data for each Pre-arranged Ride:
1. Driver's Vehicle license plate number;

2. Identity of Driver;

3. Identity of Rider;

4. Date and time of Ride;

5. Origination address;

6. Destination address;

7. Date, time, and location of drop-off; and

8. Method of payment;

(b) A roster of Drivers for each calendar year, which shall be maintained from three years from the date that the roster is generated;

(c) Records pertaining to the price of Rides; and

(d) Records pertaining to accessibility of Riders with special needs, disabilities, and visual impairments.

(4) A TNC shall maintain the following records, at minimum, for a period of not less than seven years:

(a) Any suspension or revocation of a Driver Certificate, or any disciplinary actions taken against a Driver, and the reason(s) therefore;

(b) Incidents reported, from any source, to a TNC relative to a Driver or Rider, and any actions that the TNC has taken, if any, to resolve said incidents; and

(c) Results of each Driver background check pursuant to 220 CMR 274.06(2).

(5) The Division may issue orders, rules and guidelines relative to the content, form and information that a TNC shall retain and maintain.

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