Code of Massachusetts Regulations
220 CMR - DEPARTMENT OF PUBLIC UTILITIES
Title 220 CMR 19.00 - Standards of Performance for Emergency Preparation and Restoration of Service for Electric Distribution and Gas Companies
Section 19.02 - Definitions

For the purpose of 220 CMR 19.00, the terms set forth in 220 CMR 19.02 are defined as follows, unless the context otherwise requires.

Company refers to an investor-owned electric distribution company or gas company as defined in M.G.L. c. 164, § 1.

Department means the Department of Public Utilities, Commonwealth of Massachusetts.

Emergency Event means an event where widespread outages or Service Interruptions have occurred in the service area of a Company due to storms or other causes beyond the control of the Company.

Emergency Response Plan (ERP) means a Company's plan which prepares the Company to restore service in a safe and reasonably prompt manner in the case of an Emergency Event, as required by M.G.L. c. 164, § 85B.

Life Support Customers, also known as medical priority customers, means those customers who have provided documentation to the electric distribution company of their medical conditions necessitating electric service.

Municipal Liaison means a liaison designated by a Company to communicate with a municipality during an Emergency Event.

Mutual Assistance Agreement means an agreement among a Company and other utilities, both inside and outside the Commonwealth of Massachusetts, that details specifics for obtaining or lending resources, including, but not limited to, material, equipment, and trained personnel, when internal resources are not sufficient to ensure the safe and reasonably prompt restoration of service during an Emergency Event.

Service Interruption means the loss of service to one or more customers connected to an electric distribution company's distribution system.