Code of Massachusetts Regulations
211 CMR - DIVISION OF INSURANCE
Title 211 CMR 135.00 - Requirements Regarding Referrals To Motor Vehicle Glass Repair Shops
Section 135.06 - Rights of Insurer

An insurer may, either directly or through its producers, adjusters or third party administrator, provide directly or through other means, including electronic transmissions, information to assist the insured in selecting a motor vehicle glass repair shop or scheduling a motor vehicle glass repair shop to perform motor vehicle glass repair. Neither the insurer, producer, adjuster nor third party biller or administrator for the insurer, however, may use or employ unfair or deceptive acts or practices, as those terms are defined in 211 CMR 135.04(1)(b), M.G.L. c. 175, § 113X, and M.G.L. c. 176D, to attempt to induce a person to change his or her choice of registered motor vehicle glass repair shop.