Code of Massachusetts Regulations
211 CMR - DIVISION OF INSURANCE
Title 211 CMR 135.00 - Requirements Regarding Referrals To Motor Vehicle Glass Repair Shops
Section 135.04 - Prohibited Practices
Current through Register 1531, September 27, 2024
(1) When a motor vehicle glass repair is to be performed within the commonwealth and is covered in whole or in part by motor vehicle liability insurance, the insurer, producer, adjuster or third party administrator or biller for the insurer shall not:
(2) Once an insured selects a registered motor vehicle glass repair shop to provide motor vehicle glass repair services, an appraiser or employee of an independent appraisal company, insurance company, its employees or representatives or third party biller or administrator shall not require the motor vehicle glass repair to be made at a different registered motor vehicle glass repair shop.
(3) Once a registered motor vehicle glass repair shop has been selected to provide motor vehicle glass repair services, an insurer or third party biller or administrator shall not assign or dispatch the repair work or forward a related policy or policyholder's contact or repair scheduling information to a different registered motor vehicle glass repair shop without the knowledge and consent of the insured.