Code of Massachusetts Regulations
207 CMR - CABLE TELEVISION DIVISION
Title 207 CMR 13.00 - CONSUMER PROTECTION FROM THE UNAUTHORIZED CHANGING OF LOCAL OR LONG DISTANCE TELEPHONE SERVICE PROVIDERS
Section 13.01 - Purpose and Scope
Universal Citation: 207 MA Code of Regs 207.13
Current through Register 1518, March 29, 2024
(1) Purpose. To establish rules and regulations implementing the Massachusetts "anti-slamming" statute; specifically, to govern the conduct of third party verification (TPV), informal dispute resolution procedures for customer complaints, and the establishment of a record of complaints.
(2) Scope. 207 CMR 13.00 shall apply to all telephone interexchange carriers (IXC) and local exchange carriers (LEC), and their agents doing business in Massachusetts or, where applicable, to companies that provide TPV services.
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