Code of Massachusetts Regulations
207 CMR - CABLE TELEVISION DIVISION
Title 207 CMR 10.00 - BILLING AND TERMINATION OF CABLE SERVICE
Section 10.06 - Charges for Disconnection or Downgrading of Service
Universal Citation: 207 MA Code of Regs 207.10
Current through Register 1531, September 27, 2024
(1) A cable television operator may impose a charge reasonably related to the cost incurred for a downgrade of service, except that no such charge may be imposed when:
(a) A subscriber requests total disconnection
from cable service; or
(b) A
subscriber requests the downgrade within the 30 day period following the notice
of a rate increase or a substantial change in the number or type of programming
services relative to the service(s) in question.
(2) If a subscriber requests disconnection from cable television service prior to the effective date of an increase in rates, the subscriber shall not be charged the increased rate if the cable television operator fails to disconnect service prior to the effective date. Any subscriber who has paid in advance for the next billing period and who requests disconnection from service shall receive from the cable operator a prorated refund of any amounts paid in advance.
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