Code of Massachusetts Regulations
207 CMR - CABLE TELEVISION DIVISION
Title 207 CMR 10.00 - BILLING AND TERMINATION OF CABLE SERVICE
Section 10.03 - Form of Bill
Universal Citation: 207 MA Code of Regs 207.10
Current through Register 1531, September 27, 2024
(1) The bill for cable television service shall contain the following information in clear, concise, and understandable language and format:
(a) the name, local address and telephone
number of the cable television operator. The telephone number shall be
displayed in a conspicuous location on the bill and shall be accompanied by a
statement that the subscriber may call this number with any questions or
complaints about the bill and or subscribers rights under
207 CMR 10.07 in
the event of a billing dispute;
(b)
the period of time over which each chargeable service is billed including
prorated periods as a result of establishment and termination of
service;
(c) the dates on which
individually chargeable services were rendered or any applicable credits were
applied;
(d) separate itemization
of each rate, charge, or fee levied or credit applied, including but not be
limited to, basic, premium service, and equipment charges, as well as any unit,
pay-per-view, or per item charges or fees;
(e) the amount of the bill for the current
billing period, separate from any prior balance due; and
(f) the date on which payment is due from the
subscriber.
(2) Cable operators may identify as a separate line item of each regular subscriber bill the following:
(a) The amount of the total
bill assessed as a franchise fee and the identity of the franchising authority
to whom the fee is paid;
(b) The
amount of the total bill assessed to satisfy any requirements imposed on the
cable operator by the franchise agreement to support public, educational, or
governmental channels or the use of such channels;
(c) The amount of any other fee, tax,
assessment, or charge of any kind imposed by any governmental authority on the
transaction between the operator and the subscriber. In order for a
governmental fee or assessment to be separately identified under 207 CMR 10.03,
it must be directly imposed by a governmental body on a transaction between a
subscriber and an operator.
(3) All itemized costs shall be direct and verifiable. Each cable operator shall maintain a document in its public file which shall be available upon request and shall provide the accounting justification for all itemized costs appearing on the bill.
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