Code of Massachusetts Regulations
201 CMR - OFFICE OF CONSUMER AFFAIRS AND BUSINESS REGULATION
Title 201 CMR 14.00 - HOME IMPROVEMENT CONTRACTOR ARBITRATION AND GUARANTY FUND
Section 14.17 - The Award

(1) Award Completion Deadline. All monetary awards must be paid within 21 business days of the mailing date of the award.

(2) Legal Status of Findings of Fact. An arbitrator's findings of fact shall be prima facie evidence in any subsequent appeal brought by either party ensuing from the matter considered in arbitration.

(3) Homeowner Award Confirmation Notice. A prevailing homeowner shall contact OCABR no sooner than 21 business days and no later than 30 business days after the mailing date of the arbitrator's decision to confirm whether the contractor or subcontractor, has complied with the award. If no such notice is received, OCABR shall contact the homeowner promptly. If the contractor or subcontractor has not complied with the award, OCABR may then notify the home improvement contractor, or subcontractor registration authority and the attorney general in order to recommend any appropriate sanction against the contractor, or subcontractor which may be available to assure compliance of the order.

(4) Extension of Award Compliance Deadline. For good cause shown, OCABR may extend the due date for compliance with the award for a reasonable period of time. Such extension shall not exceed ten business days from the original due date absent extraordinary circumstances. OCABR shall provide the extended due date and the reason for the extension to the parties in writing.