Code of Massachusetts Regulations
201 CMR - OFFICE OF CONSUMER AFFAIRS AND BUSINESS REGULATION
Title 201 CMR 14.00 - HOME IMPROVEMENT CONTRACTOR ARBITRATION AND GUARANTY FUND
Section 14.04 - Role of OCABR

(1) Duties. The OCABR is responsible for the daily administrative duties of the program and for providing information to prospective applicants. These duties include, but are not be limited to, reviewing cases for technical acceptability; checking the status of the contractor or subcontractor to determine if he or she is registered with OCABR; collecting arbitration hearing fees; providing information to the parties prior to the hearing; providing recording devices for the hearing if applicable; providing training sessions for new arbitrators where necessary; reviewing arbitrators' decisions; acting on requests for technical corrections; providing recordings of the hearing if requested by the parties; providing statistical reports of the program; printing and distributing all applications and materials necessary to the program (except that OCABR will create the application form and provide a basic consumer information pamphlet for the program); and providing general recordkeeping functions.

(2) Document Retention. The OCABR shall retain any documents, tapes and materials involved in arbitrations for at least three years.