Code of Massachusetts Regulations
201 CMR - OFFICE OF CONSUMER AFFAIRS AND BUSINESS REGULATION
Title 201 CMR 11.00 - New And Used Motor Vehicle Arbitration
Section 11.23 - Notices to Consumers (New Vehicles)
Current through Register 1531, September 27, 2024
All new motor vehicles and those used motor vehicles still within the term of protection which are sold, offered for sale, or displayed in Massachusetts shall have affixed to the window (or in the case of motorcycles, conspicuously affixed to the body) by yellow sticker, in not smaller than ten point type:
ATTENTION CONSUMERS
The Massachusetts "Lemon Law", General Laws Chapter 90, Section 7N1/2 provides protection for consumers who have serious problems with their new vehicle.
UNDER THE LEMON LAW, YOU HAVE A RIGHT TO A REFUND OR REPLACEMENT OF THE VEHICLE IF:
(a) there is a substantial defect(s), AND
(b) the defect still exists or has recurred after either:
(c) the manufacturer has been notified of the defect and given one final repair attempt of no more than seven business days.
IF THE MANUFACTURER DOES NOT REFUND OR REPLACE THE VEHICLE, YOU HAVE A RIGHT TO HAVE YOUR CASE ARBITRATED BY A STATE CERTIFIED ARBITRATOR.
FOR MORE INFORMATION, REFER TO THE "LEMON LAW" INFORMATION PROVIDED WITH YOUR OWNERSHIP MANUAL MATERIALS, OR CONTACT:
Office of Consumer Affairs and Business Regulation
One Ashburton Place
Boston, Massachusetts 02108
Lemon Law information: (617) 727-7780, 1-888-283-3757
All new motor vehicles and those used motor vehicles still with in the term of protection which are sold, offered for sale in Massachusetts shall include with the ownership manual materials a yellow information sheet, in not smaller than ten point type:
"LEMON LAW" INFORMATION:
IF YOU HAVE SERIOUS PROBLEMS WITH THIS VEHICLE
The Massachusetts "Lemon Law", M.G.L. c. 90, § 7N1/2 provides protection for consumers who have serious problems with their new vehicle.
UNDER THE LEMON LAW, YOU HAVE A RIGHT TO A REFUND OR REPLACEMENT OF THE VEHICLE IF:
(a) there is a substantial defect(s), AND
(b) the defect still exists or has recurred after either:
(c) the manufacturer has been notified of the defect and given one final repair attempt of no more than seven business days.
IF THE MANUFACTURER DOES NOT REFUND OR REPLACE THE VEHICLE, YOU HAVE A RIGHT TO HAVE YOUR CASE ARBITRATED BY A STATE CERTIFIED ARBITRATOR.
This state-certified arbitration is different from any manufacturer-sponsored program to which you may also be entitled. Under the state program, you will be sent a decision within 45 days of when your request for arbitration is accepted.
Under the law, you must request state-certified arbitration within 18 months of original delivery of the vehicle.
THIS SHEET PROVIDES ONLY A SUMMARY OF YOUR RIGHTS.
To request arbitration, or to get further information, contact:
Office of Consumer Affairs and Business Regulation
One Ashburton Place
Boston, Massachusetts 02108
Lemon Law information: (617) 727-7780, 1-888-283-3757
(3) The manufacturer shall be responsible for supplying the foregoing notices to dealers. The dealer shall be responsible for placing the notices on the vehicle and with the ownership materials.
