Code of Massachusetts Regulations
201 CMR - OFFICE OF CONSUMER AFFAIRS AND BUSINESS REGULATION
Title 201 CMR 11.00 - New And Used Motor Vehicle Arbitration
Section 11.01 - Purpose and Definitions

(1) Purpose. 201 CMR 11.00 is promulgated pursuant to the M.G.L. c. 90, § 7N1/4 (Used Car Warranty Law) and 7N1/2 (New Car Lemon Law). It sets forth the procedures for operation of state-certified new and used car arbitration and is designed to promote the speedy, efficient, and fair disposition of disputes arising out of defective new and used motor vehicles.

(2) Definitions. Unless otherwise stated, terms used in 201 CMR 11.00 are as defined or used in M.G.L. c. 90, § 7N1/4 and 7N1/2.

Arbitrator or arbitration firm means the individual or entity appointed by the Director of Consumer Affairs and Business Regulation to conduct state-certified new and used car arbitrations.

Award/appeal period means the period for compliance with or appeal of a finding in favor of the consumer as set forth in M.G.L. c. 90, § 7N1/4 and 7N1/2 (3)(A)(iii).

Continuing costs: means all incidental costs accrued during that period after the hearing and before the consumer has been tendered a full refund or replacement vehicle as ordered while the consumer is still in possession of the defective vehicle.

New motor vehicle or new car means a motor vehicle covered by or subject to M.G.L. c. 90, § 7N1/2.

OCABR means the Office of Consumer Affairs and Business Regulation.

Used motor vehicle or used car means a motor vehicle covered by or subject to M.G.L. c.90, § 7N1/4.