Code of Massachusetts Regulations
130 CMR - DIVISION OF MEDICAL ASSISTANCE
Title 130 CMR 429.000 - Mental Health Center Services
Section 429.437 - Written Policies and Procedures

Universal Citation: 130 MA Code of Regs 130.429

Current through Register 1531, September 27, 2024

Each mental health center must have and observe written policies and procedures that include:

(A) a statement of its philosophy and objectives and of the geographical area served;

(B) an intake policy

(C) admission procedures, including criteria for client admission and procedures for multidisciplinary review of each individual referral;

(D) treatment procedures including, but not limited to, development of the treatment plan, case assignment, case review, discharge planning, and follow-up on members who leave the center voluntarily or involuntarily;

(E) a medication policy that includes prescription, administration, and monitoring data;

(F) a referral policy, including procedures for ensuring uninterrupted and coordinated member care upon transfer;

(G) procedures for walk-in members, and clinical emergencies during operating and nonoperating hours;

(H) recordkeeping policies, including what information must be included in each record, and procedures to ensure confidentiality;

(I) personnel and management policies, including policies for hiring, training, evaluation, supervision and termination protocol for all staff;

(J) a utilization review plan; and

(K) explicit fee policies with respect to billing third-party payers, cancellation procedures, and fee reductions.

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