Code of Massachusetts Regulations
121 CMR - OFFICE FOR REFUGEES AND IMMIGRANTS
Title 121 CMR 3.000 - Auxiliary Activities
Section 3.100 - Complaints
Universal Citation: 121 MA Code of Regs 121.3
Current through Register 1518, March 29, 2024
(1) A complaint is an oral or written communication expressing dissatisfaction with or inquiring about the policies and procedures of MRRP or the practices of the Office for Refugees and Immigrants (ORI) or a Case Management Provider in administering it. Complaints may be made by persons, institutions, or other agencies. A complaint may be oral or in writing.
(2) Case Management Providers shall have written complaint procedures which at minimum shall:
(a) Be given to anyone who requests them;
(b) Provide that a complainant who is dissatisfied with a lower level staff response shall receive a response from the director of the agency; and
(c) Provide that if the complainant is dissatisfied with the Case Management Provider's response and requests further review, the complaint will be forwarded to ORI for response.
Disclaimer: These regulations may not be the most recent version. Massachusetts may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
This site is protected by reCAPTCHA and the Google
Privacy Policy and
Terms of Service apply.
