Code of Massachusetts Regulations
121 CMR - OFFICE FOR REFUGEES AND IMMIGRANTS
Title 121 CMR 2.000 - Massachusetts Refugee Resettlement Program
Section 2.605 - Assignment of Case Management Providers

(1) The Case Management Provider that initially resettles the refugee through the Reception and Placement process, or completes the MRRP application for other program eligible populations, shall continue to serve as the Case Management Provider for the refugee as long as the refugee resides within the area the Provider serves. However, the initial Provider may request that ORI reassign the case to a more geographically accessible provider, and upon ORI consultation with the two providers, ORI may designate the more geographically accessible Provider to serve the refugee.

(2) If a refugee moves outside the area served by his or her Case Management Provider, the Provider must notify ORI, as well as the Case Management Provider providing services in the new area, which shall be responsible for serving the refugee. If there is more than one Case Management Provider serving the new area, ORI shall assign a Case Management Provider to serve the refugee.

(3) Case Management Providers shall notify ORI whenever a refugee not initially resettled by the Provider, inquires about receiving services from the Provider and the Provider cannot serve the refugee.