Code of Massachusetts Regulations
115 CMR - DEPARTMENT OF DEVELOPMENTAL SERVICES
Title 115 CMR 9.00 - Investigations And Reporting Responsibilities
Section 9.19 - Records, Forms and Notices
Universal Citation: 115 MA Code of Regs 115.9
Current through Register 1518, March 29, 2024
(1) Case Record.
(a)
Contents of Case Record. The investigations division
shall keep a case record for each complaint received by the Department. The
case record shall include:
1. the complaint
and the public log number assigned;
2. the disposition letter;
3. the names of all persons interviewed and
the dates of the interviews;
4. any
recorded or written statements;
5.
a summary of documents reviewed;
6.
a copy of the official investigation report or administrative review report;
and any such report shall be admissible in any employee disciplinary hearing
related to the investigation;
7.
Copies of notes or memoranda generated by the investigator to the extent such
are maintained;
8. any photographs
and any other physical evidence;
9.
the decision letter;
10. the action
plan or resolution letter;
11.
documentation of corrective action or protective services implemented;
and
12. documents relating to any
appeal or reconsideration.
(b)
Confidentiality.
Any person whose name is contained in the case record shall have access to, and
may have a copy of that portion of the record in which his or her name is
mentioned, consistent with the Fair Information Practices Act, M.G.L. c. 66A,
§ 2(i). Access to personal identifying information or protected health
information contained in the case record shall comply with the requirements of
M.G.L. c. 123B, § 17;
115 CMR
4.05: Confidentiality of
Records and 4.06: Access to Records and Record
Privacy; and the Health Insurance Portability and Accountability Act
of 1996.
1. Union representatives or legal
representatives (in their representative capacity) may obtain a redacted copy
of the official investigation report for a scheduled disciplinary, grievance,
or an appeal upon presentation of written authorization from the employee for
release.
2. The commissioner or
designee may determine that publicity accorded an investigation is so extensive
that mere removal of identifying data would be insufficient to protect existing
privacy interests, or that disclosure would probably so prejudice the
possibility of an effective investigation by law enforcement that such
disclosure would not be in the public interest. In such event, the commissioner
or designee shall file in the case record a statement of this determination,
with a specification of the document(s) to be withheld as an exemption to the
definition of public records set forth in M.G.L. c. 4, § 7, cl. 26, the
conditions of withholding and a brief statement of reasons. Such withholding
shall be governed by the Fair Information Practices Act, M.G.L. c. 66A, §
2(i) and other applicable law.
3.
The identity of a complainant shall not be disclosed by any provider with
knowledge of such identity, or by the Department, except to representatives of
investigating state agencies (including the Department), the district
attorney's office, or other law enforcement agencies as necessary for
investigation, review, and monitoring of the actions taken in response to the
complaint.
(c)
Custody. The senior investigator shall be the
custodian of the case record, provided that the investigator shall have access
to the case record while the complaint is under investigation, and the
commissioner or designee shall have access to the case record while there is an
appeal of the decision letter or action plan pending.
(2) Public Log. Each senior investigator shall, for his or her region, maintain an electronic copy of the public log, of medico-legal deaths, and all complaints filed pursuant to M.G.L. c. 19C and 115 CMR 9.00, in such form as the commissioner may from time to time prescribe.
(a) The log shall not include personal
identifiers, and shall be a public record, available upon request for
inspection and copying as provided in M.G.L. c. 66, § 10.
(b) The log shall identify the manner of
disposition of each complaint.
(c)
The log shall include a statement as to whether the complaint was
substantiated, and where applicable, whether an appeal or request for
reconsideration was filed, and the outcome of the appeal or request for
reconsideration.
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