Code of Massachusetts Regulations
107 CMR - MASSACHUSETTS REHABILITATION COMMISSION
Title 107 CMR 1.00 - The Appeal Process
Section 1.08 - The Informal Administrative Review Process

(1) The informal administrative review officer is charged with facilitating a mutually agreeable resolution, or reaching a decision considering the information presented, the defined issues, good professional rehabilitation practice and the Commission regulations and policies.

(2) The assigned informal administrative review officer shall contact the individual who has requested an appeal and the appropriate Commission representatives to arrange a time to meet and discuss the issues which are the subject of the individual's appeal.

(3) The individual or his or her authorized representative may review the individual's record either prior to or at the informal administrative review.

(4) The date, time or place of the informal administrative review maybe changed with the agreement of the parties involved and with good cause. The informal administrative review officer has the authority and the discretion to end an informal administrative review because of lack of cooperation or failure to present relevant information by either party.

(5) If the individual fails to appear at the informal administrative review and can not demonstrate good cause for his or her absence, the informal administrative review officer may refuse to reschedule the meeting.

(6) The individual and/or the individual's representative and the Commission staff responsible for the decision shall participate in the informal administrative review. The informal administrative review officer has the authority and the discretion to request that others participate or to request additional information in the interest of attaining a timely resolution.