Code of Massachusetts Regulations
106 CMR - DEPARTMENT OF TRANSITIONAL ASSISTANCE
Title 106 CMR 361.000 - Supplemental Nutrition Assistance Program (SNAP): application process
Section 361.660 - Documenting Verification
Universal Citation: 106 MA Code of Regs 106.361
Current through Register 1518, March 29, 2024
Case records must be documented to support eligibility, ineligibility, and benefit level determinations. The documentation shall be in sufficient detail to permit a Quality Control reviewer to determine the reasonableness and accuracy of the determination. If verification was required to resolve questionable information, the worker shall document why the information was considered questionable and what documentation was used to resolve the questionable information. The worker shall also document the reason why an alternate source of verification, such as a collateral contact or home visit, was needed and the reason a collateral contact was rejected and an alternate requested.
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