Code of Massachusetts Regulations
106 CMR - DEPARTMENT OF TRANSITIONAL ASSISTANCE
Title 106 CMR 361.000 - Supplemental Nutrition Assistance Program (SNAP): application process
Section 361.540 - Scheduling Interviews

The worker shall schedule face-to-face or out-of-office interviews as promptly as possible to ensure that eligible households are able to obtain SNAP benefits within 30 calendar days following the date the application is filed. If a household fails to appear for the first interview, the worker must notify the household that it missed the interview appointment and that it is the household's responsibility to contact the Department to reschedule the missed interview. The household may reschedule a missed interview without providing good cause for failing to appear for the first interview.