Code of Massachusetts Regulations
105 CMR - DEPARTMENT OF PUBLIC HEALTH
Title 105 CMR 143.000 - Standards Governing Cardiac Rehabilitation Treatment
Section 143.014 - Serious Complaint Procedure
Universal Citation: 105 MA Code of Regs 105.143
Current through Register 1531, September 27, 2024
Each program shall develop a written procedure that assures prompt and complete investigations of all serious complaints which are filed. The procedure shall include, at a minimum, the following provisions:
(A) Designation of a member of the program's administration as the person responsible for overseeing the investigation of serious complaints lodged;
(B) Establishment of a reporting procedure which assures that the designated administrator will receive within one day from staff, in writing, reports of serious complaints;
(C) Development by the designated administrator of a written process of investigation which shall include the following:
(1) A process of
fact-gathering that he will utilize, including provision for interviewing of a
patient complainant;
(2) Creation
of a complaint file that includes the original report of complaint, progress
reports as investigation is carried out and outcome of investigation including
action taken, if any;
(3)
Notification of the complainant of the outcome of the investigation.
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