Code of Massachusetts Regulations
103 CMR - DEPARTMENT OF CORRECTION
Title 103 CMR 491.00 - Inmate Grievances
Section 491.07 - Inmate Access to the Grievance Process
Current through Register 1531, September 27, 2024
(1)
All inmates shall have equal access to the grievance process. Whenever
necessary, provisions shall be made to ensure access for the impaired or
disabled, illiterate, and/or those with language barriers. Appropriate
provisions, including, but not limited to, the use of a staff interpreter shall
be made for those inmates who do not adequately read, speak, or understand
English. Inmates may utilize the telephone interpreter service in accordance
with 103 DOC 488: Telephonic Interpreter Service, available at
each inmate library and on the Department's website at
(2) Inmates shall have unimpeded access to grievance and appeal forms. Forms shall be readily available to all inmates, regardless of housing unit. Inmates may obtain a grievance or appeal form from locations and staff designated by the superintendent. The superintendent shall ensure that grievance and appeal forms are available in all general population housing units. Inmates housed elsewhere shall be provided forms upon request. Additionally, inmates on a mental health watch shall be provided forms upon request, provided there is no contraindication pursuant to the mental health watch order. Under no circumstances shall a grievance or appeal form be withheld from an inmate.