Code of Massachusetts Regulations
101 CMR - EXECUTIVE OFFICE FOR HEALTH AND HUMAN SERVICES
Title 101 CMR 30.00 - Statewide Long-term Care Ombudsman Program
Section 30.06 - Functions and Responsibilities of Host Agencies for Local Ombudsman Programs

(1) recruit and retain sufficient staff to serve as ombudsman representatives within an assigned geographic area;

(2) coordinate with the State Ombudsman Program regarding certification requirements for qualification as an ombudsman representative;

(3) provide personnel management, but not the programmatic oversight, of ombudsman representatives associated with the local ombudsman program, including employee and volunteer representatives;

(4) ensure personnel policies and practices do not prohibit ombudsman representatives from performing the duties of, or from adhering to, the access, confidentiality, and disclosure requirements of the Ombudsman Program;

(5) ensure ombudsman representatives have the capacity to receive, investigate, and resolve complaints;

(6) retain complete records for the local ombudsman program;

(7) comply with confidentiality requirements set forth in 101 CMR 30.15, M.G.L. c. 6, § 16CC, and 42 U.S.C. 3001 et seq.;

(8) publicize the existence and function of the local ombudsman program and the Statewide Long-term Care Ombudsman Program;

(9) ensure an ombudsman representative has appropriate Ombudsman Program identification;

(10) establish financial and administrative systems and procedures that comply with the provisions contained in 45 CFR 74 (Administration of Grants) Sub-part H (Standards for Grantee and Sub-grantee Financial Management Systems), as well as requirements developed by EOHHS, the State Ombudsman, and the federal government; and

(11) comply with regulations and policies developed by the State Ombudsman and carry out all other activities consistent with the requirements of M.G.L. c. 6A, § 16CC and 42 U.S.C. 3001 et seq.