Code of Maryland Regulations
Title 36 - MARYLAND STATE LOTTERY AND GAMING CONTROL AGENCY
Subtitle 10 - SPORTS WAGERING PROVISIONS
Chapter 36.10.10 - Enforcement of Voluntary Exclusion Program
Section 36.10.10.02 - Responsible Gaming Plan

Universal Citation: MD Code Reg 36.10.10.02

Current through Register Vol. 51, No. 19, September 20, 2024

A. A sports wagering licensee shall establish a responsible gaming plan that sets forth its plan for addressing problem gambling that shall include at least the following elements of the plan:

(1) Goals;

(2) Procedures and deadlines for implementation;

(3) Procedures for retrieving and securely maintaining the voluntary exclusion list;

(4) Procedures for notifying the Commission of an unauthorized access to the list within twelve hours of the unauthorized access;

(5) Identification of a sports wagering licensee's personnel responsible for implementation;

(6) Responsibilities of a sports wagering licensee's personnel identified as responsible for implementation;

(7) Training for a sports wagering licensee's personnel on problem gambling and voluntary exclusion;

(8) Means of controlling access to records pertaining to voluntary exclusion;

(9) Means of educating bettors about:
(a) Problem gambling;

(b) Problem gambling treatment resources, including treatment and prevention programs established under State Government Article, § 9-1A-33, Annotated Code of Maryland; and

(c) Voluntary exclusion;

(10) Placement of responsible gambling awareness information:
(a) In the premises of a sports wagering facility licensee; and

(b) On a sports wagering licensee's sports wagering platform;

(11) Ensuring that an individual on the voluntary exclusion list is not permitted to:
(a) Enter the part of the premises of a sports wagering licensee where sports wagering is conducted;

(b) Participate in sports wagering; or

(c) Claim winnings;

(12) The sports wagering licensee's response to the discovery of an individual who is enrolled in the voluntary exclusion list in the part of the premises of a sports wagering licensee where sports wagering is conducted, which may include pursuing criminal charges against the individual;

(13) The sports wagering licensee's response to the discovery of a bettor who is enrolled in the voluntary exclusion list using a sports wagering platform, which may include an action up to and including permanent suspension of the bettor's account;

(14) The sports wagering licensee's procedures for returning to a bettor the funds in the bettor's account that were placed by the bettor prior to the bettor's application for voluntary exclusion, including the requirement that:
(a) Funds be returned as soon as practicable after the time the bettor is placed on the voluntary exclusion list; and

(b) The sports wagering licensee return the funds to the bettor within 7 days of the bettor's placement on the voluntary exclusion list, by:
(i) Crediting the bettor's personal bank account; or

(ii) Paying the bettor by check; and

(15) Any other element required by the Commission.

B. A sports wagering licensee shall submit to the Commission the responsible gaming plan required under §A of this regulation at least 60 days before sports wagering operations are to commence or within a time-period approved by the Commission.

C. A sports wagering licensee shall submit any amendments to its responsible gaming plan to the Commission prior to implementation.

D. A sports wagering licensee shall annually submit to the Commission its responsible gaming plan.

Disclaimer: These regulations may not be the most recent version. Maryland may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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